1. DATA PROTECTION AT A GLANCE

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.
 
Data collection on our website
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the legal notice of this website.

How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.

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Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.

You also have the right to request the restriction of the processing of your personal data under certain circumstances. For details, please refer to the privacy policy under "Right to restriction of processing".

Analysis tools and tools from third-party providers
When you visit our website, your surfing behaviour may be statistically evaluated. This is primarily done using cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you.

You can object to this analysis or prevent it by not using certain tools.

You can find detailed information about these tools and your options for objecting in the following privacy policy.

2. GENERAL NOTES AND MANDATORY INFORMATION

Data privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

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When you use this website, various personal data is collected.

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Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

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We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
 
Note on the responsible entity
The controller responsible for data processing on this website is:

The person responsible within the meaning of the GDPR is the Managing Director:
Dipl.-Betriebswirt Stephan Huber
DENK PHARMA GmbH & Co. KG
Prinzregentenstraße 79
81675 Munich
Munich, Germany
Phone: + 49 (0)89 23 00 29-0
E-mail: pharma@denkpharma.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Data protection officer required by law

We have appointed a data protection officer for our company.

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Andrew Ladouceur
microCAT GmbH
Bunsenstrasse 3
82152 Planegg-Martinsried
Phone: +49 89745158 64
E-Mail: datenschutz@denkpharma.de

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)
If data processing is carried out on the basis of Art. 6 Par. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defence of legal claims (objection pursuant to Art. 21 (1) GDPR).

If your personal data are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 (2) GDPR).

Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, blocking, erasure and rectification

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time.

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You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data.

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To do so, you can contact us at any time at the address given in the legal notice. The right to restriction of processing exists in the following cases:

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If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure. If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.

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If you have lodged an objection in accordance with Art. 21 Par. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

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If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

3. DATA COLLECTION ON OUR WEBSITE

Cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

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Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

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You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

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Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping basket function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of its services.

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Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this privacy policy.
 
Enquiry by e-mail, telephone, contact form or fax

If you contact us by e-mail, telephone, contact form or fax, your enquiry including all personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

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This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 para. 1 lit. a GDPR) and/or on our legitimate interests (Art. 6 para. 1 lit. f GDPR), as we have a legitimate interest in the effective processing of the enquiries addressed to us.

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The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

4. ANALYSIS TOOLS AND ADVERTISING

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

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Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

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The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

IP anonymisation
We have activated the IP anonymisation function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

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https://tools.google.com/dlpage/gaoptout?hl=de.
 

Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website:

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Deactivate Google Analytics.

You can find more information on how Google Analytics handles user data in Google's privacy policy:

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https://support.google.com/analytics/answer/6004245?hl=de.

Order processing
We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
 
Demographic characteristics in Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of site visitors.

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This data comes from interest-based advertising from Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to data collection".

Storage duration
Data stored by Google at user and event level that is linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) is anonymised or deleted after 14 months. For details, please see the following link:

https://support.google.com/analytics/answer/7667196?hl=de

5. PLUGINS AND TOOLS

YouTube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

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When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

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YouTube can also store various cookies on your end device. With the help of these cookies, YouTube can obtain information about visitors to our website. This information is used, among other things, to record video statistics, improve user-friendliness and prevent fraud attempts. The cookies remain on your end device until you delete them.

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If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. The use of YouTube is in the interest of an appealing presentation of our online offers.

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This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

https://policies.google.com/privacy?hl=de.

Data protection information in the area of drug safety (pharmacovigilance)
In the following we explain the data processing of Denk Pharma GmbH & Co. KG if you have reported an adverse drug reaction (side effect) to us.

Purpose of data collection

Adverse drug reaction reporting is of great importance to public health and helps in the detection, evaluation, understanding and prevention of adverse drug reactions or other drug-related problems. By reporting adverse drug reactions, you can help ensure that more information about the safety of a medicine can be collected and made available. Denk Pharma GmbH & Co. KG is therefore grateful for every report concerning our products.

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Denk Pharma GmbH & Co. KG collects data on reports of adverse drug reactions or other pharmacovigilance-relevant information on a product in accordance with the legal requirements of the European Union or the respective country of origin of the report.

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The legal basis for the collection of this data is Article 6, paragraph 1, letter c of the EU General Data Protection Regulation (EU GDPR). For transfers outside the EU, Article 6, paragraph 1, letter f, and Article 49, paragraph 1, letter e, of the EU GDPR continue to apply.

What information do we collect?

The following personal data is collected from patients on a voluntary basis:

• Name / initials

• Date of birth

• gender

• Information about the adverse drug reaction that occurred

• Details of the Denk Pharma product, incl. reason for taking it, period taken and dosage.

• Additional information on your medical history, which you provide voluntarily

• Contact details for enquiries (such as address, telephone number, e-mail address, fax)

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The full name (except initials) and contact details are anonymised or deleted as soon as they are no longer required for further processing of the report.

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The following personal data is collected from reporting sources, e.g. medical professionals, on a voluntary basis

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• Name / Initials

• Occupation

• Contact details for enquiries (such as address, telephone number, e-mail address, fax)

The above information is collected by the pharmacovigilance department of Denk Pharma GmbH & Co. KG and protected from access by unauthorised persons.

Use and disclosure of data to third parties
The personal data you provide will be used in accordance with the applicable regulatory and legal requirements in order to fulfil the high standards of quality and safety of the medicines distributed by Denk Pharma GmbH & Co. KG, as well as the legal or regulatory obligations of Denk Pharma GmbH & Co. KG to report adverse drug reactions to regulatory authorities.

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If you have consented to further contact, we may collect your contact details to ask you for further information about the reported adverse drug reaction.

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In some cases, we are required to report information relevant to drug safety (e.g. adverse drug reaction reports) to health authorities worldwide (including countries with different levels of data protection from the EU). This may also necessitate forwarding the information to local representatives of Denk Pharma GmbH & Co. KG may be necessary. The reports of adverse drug reactions contain detailed information about the reported adverse drug reaction, but only a limited amount of personal data:

Patient data included, depending on the information available:

• Age

• Date of birth / year of birth

• Gender

• Initials (but not the patient's full name)

Data of the notifier, depending on the information available, the

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• Name or initials

• Professional activity (e.g. doctor, pharmacist)

• Contact details / address

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If the reporting party does not wish to make their data available to the authorities, the fields in the report to the authority are masked.

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If your data is transferred to local representatives outside the EU, we will ensure that your personal data is adequately protected.

Data retention period
Denk Pharma GmbH & Co. KG stores your personal data for as long as it is necessary for the fulfilment of our legal obligations or the assertion, exercise or defence of legal claims. As adverse event reports are important for public health reasons, the reports must be kept for at least 10 years after the product concerned is no longer on the market in any country, as required by law.
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Right to information, correction and deletion of your personal data
You can contact Denk Pharma GmbH & Co. KG at any time to find out what data we have stored about you and for what purposes. In justified cases, you can also request the erasure, rectification or restriction of the processing of your personal data. If such a request results in Denk Pharma GmbH & Co. KG would have to violate applicable laws and regulations, Denk Pharma GmbH & Co. KG may not be able to fulfil the request in full. In this case, the processing of the data will be limited to the activities required by law.

You may also object to the processing of your personal data for the purposes of transfer to authorities outside the EU, unless the interests of Denk Pharma GmbH & Co. KG take precedence.

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If you have any questions about our use of personal data in the area of pharmacovigilance or this privacy policy or would like to exercise your rights, you can contact us at any time: pharma@denkpharma.de Alternatively: datenschutz@denk-products.de

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For the processing of your personal data covered by EU law, you can also contact the data protection authority responsible for us if you have any questions or concerns about data processing: The Bavarian State Commissioner for Data Protection Bavaria, P.O. Box 22 12 19, 80502 Munich, poststelle@datenschutz-bayern.de

6. CREATION OF THE WEBSITE | CREATION OF LOG FILES

Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

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The following data is collected:

• Information about the browser type and version used

• The user's operating system

• The user's internet service provider

• The IP address of the user

• Date and time of access

• Websites from which the user's system accesses our website

• Websites that are accessed by the user's system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

​Legal basis for data processing
The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR.

Purpose of data processing
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

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The data is stored in log files to ensure the functionality of the website. We also use the data to optimise the website and to ensure the security of our information technology systems. The data is not analysed for marketing purposes in this context.

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These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f GDPR.
 

Duration of storage

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

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If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or anonymised so that it is no longer possible to identify the accessing client.

Objection and removal options
The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

7. OUR SOCIAL MEDIA PRESENCE (FACEBOOK)
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Data processing through social networks
We maintain publicly accessible profiles in social networks. The individual social networks we use are listed below.

Social networks such as Facebook, Twitter etc. can generally analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media presences triggers numerous data protection-relevant processing operations. In detail:

• If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, this data collection takes place, for example, via cookies that are stored on your end device or by recording your IP address.

• With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be displayed to you inside and outside the respective social media presence. If you have an account with the respective social network, the interest-based advertising can be displayed on all devices on which you are logged in or were logged in.

• Please also note that we cannot track all processing operations on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.

Legal basis
Our social media presence is intended to ensure the widest possible presence on the Internet. This is a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 para. 1 lit. a GDPR).
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Controller and assertion of rights

If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. You can assert your rights (information, rectification, erasure, restriction of processing, data portability and complaint) both against us and against the operator of the respective social media portal (e.g. Facebook).

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Please note that, despite the joint responsibility with the social media portal operators, we do not have full influence on the data processing procedures of the social media portals. Our options are largely determined by the company policy of the respective provider.

Storage period

The data collected directly by us via the social media presence will be deleted from our systems as soon as you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your end device until you delete them. Mandatory statutory provisions - in particular retention periods - remain unaffected.

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We have no influence on the storage period of your data that is stored by the operators of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Facebook
We have a profile on Facebook. The provider of this service is Facebook Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. According to Facebook, the data collected is also transferred to the USA and other third countries.

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We have concluded an agreement with Facebook on joint processing (Controller Addendum). This agreement specifies which data processing operations we or Facebook are responsible for when you visit our Facebook page. You can view this agreement at the following link: https://www.facebook.com/legal/terms/page_controller_addendum

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You can customise your advertising settings yourself in your user account. To do this, click on the following link and log in: https://www.facebook.com/settings?tab=ads

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Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381

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Details can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/

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